Design – Femmetech

Solving problems using experience journeys

June 30, 2022June 30, 2022 by admin

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A case study about solving business problems by using an experience journey framework, instead of an experience moment lens / republished on Medium. What’s the difference between a moment and a journey? A moment happens briefly, whereas a journey is a collection of moments creating the story of an overall experience.…

What I Learned Designing a CX Listening Program

May 30, 2022June 30, 2022 by admin

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As I wrap up a role in which developed a Customer Experience [CX] data listening program, I wanted to share a few of the learnings surfacing as I write a playbook on my exit. Firstly, the purpose of a CX program is to get evidence to inform meaningful enhancements to…

Strategic Design, 2011 – 2021

April 26, 2021April 26, 2021 by admin

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Values-first Redesign of Financial Services for a Social Justice Fiscal Sponsor

July 20, 2019April 26, 2021 by admin

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Getting and managing grants is a key part of sustainability for small orgs and projects. If the moneyâ€™s not coming, itâ€™s over. But â€” what about when the money IS coming but youâ€™re not certain how to manage it? What about when you are making money and you realize it requires…

Portfolio Highlights, 2010-2019

April 1, 2019April 26, 2021 by admin

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Click the red links in the slide below for more detail on the projects, process and outcomes of each.

How I use speculative games to test design-driven innovation

February 2, 2019April 26, 2021 by admin

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This article first appeared in Prototypr, Jan 2019 Innovation requires engagement in the problems of reality as well as a willingness to imagine the delights and pitfalls of possible futures. As makers and designers, weâ€™re not usually up against a lack of problems to solve: weâ€™re up against limits on…

Be a Problem-Finding Wizard

January 28, 2019February 18, 2020 by femmetech

femmetech

~ or, at least, stop solving the wrong problem and wasting your time!~ Question: Modern life. Adulting. Dayjobs. Projects, Clients, Stakeholders. Our families. Vacations. Money ... Which one of these doesn't have problems? Answer: they ALL do, sadly. Our challenge is to identify WHICH problem to work on next with…

Design Experiments with Blockchain teams

November 28, 2018April 18, 2019 by femmetech

femmetech

I've run a few experiments this year as I kickoff working with teams who are innovating on the bleeding edge - blockchain. Below are two case studies from 2018 - click through to read the methods and takeaways. GAMES, SPECULATIVE FICTION + DESIGN THINKING Design Thinking is popular and proven…

Digital Security Training Guide for Organizations

August 31, 2018January 31, 2019 by femmetech

femmetech

From Fall 2017 - through the Spring of 2018, I got to work with ten other trainers to collaborate on the design and facilitation of a digital security training series for organizations, and our pilot group was organizations supporting immigrants in NYC. In particular, our goal was to "build power…

Civic participation, digital infrastructure, and why the US is behind

February 28, 2018February 28, 2018 by femmetech

femmetech

TheÂ one simple thing that US digital infrastructure canâ€™t do to encourage civic participation: Share UIDs Those who know me appreciate that I like to get to the bottom of things if I think it'll help solve a problem. There's a reason - logical or otherwise - why things are the…

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