The magic of prototyping
In conversation with design thinking Professor and agile shop Director of Staff Maggie Lewis, I go off on prototyping and why we all should be doing it. Three words: learn by doing. https://youtu.be/pIACh6cPI5o
Solving problems using experience journeys
A case study about solving business problems by using an experience journey framework, instead of an experience moment lens / republished on Medium. What’s the difference between a moment and a journey? A moment happens briefly, whereas a journey is a collection of moments creating the story of an overall experience.…
What I Learned Designing a CX Listening Program
As I wrap up a role in which developed a Customer Experience [CX] data listening program, I wanted to share a few of the learnings surfacing as I write a playbook on my exit. Firstly, the purpose of a CX program is to get evidence to inform meaningful enhancements to…
Values-first Redesign of Financial Services for a Social Justice Fiscal Sponsor
Getting and managing grants is a key part of sustainability for small orgs and projects. If the money’s not coming, it’s over. But — what about when the money IS coming but you’re not certain how to manage it? What about when you are making money and you realize it requires…
Portfolio Highlights, 2010-2019
Click the red links in the slide below for more detail on the projects, process and outcomes of each.
How I use speculative games to test design-driven innovation
This article first appeared in Prototypr, Jan 2019 Innovation requires engagement in the problems of reality as well as a willingness to imagine the delights and pitfalls of possible futures. As makers and designers, we’re not usually up against a lack of problems to solve: we’re up against limits on…
Be a Problem-Finding Wizard
~ or, at least, stop solving the wrong problem and wasting your time!~ Question: Modern life. Adulting. Dayjobs. Projects, Clients, Stakeholders. Our families. Vacations. Money ... Which one of these doesn't have problems? Answer: they ALL do, sadly. Our challenge is to identify WHICH problem to work on next with…
Design Experiments with Blockchain teams
I've run a few experiments this year as I kickoff working with teams who are innovating on the bleeding edge - blockchain. Below are two case studies from 2018 - click through to read the methods and takeaways. GAMES, SPECULATIVE FICTION + DESIGN THINKING Design Thinking is popular and proven…
Digital Security Training Guide for Organizations
From Fall 2017 - through the Spring of 2018, I got to work with ten other trainers to collaborate on the design and facilitation of a digital security training series for organizations, and our pilot group was organizations supporting immigrants in NYC. In particular, our goal was to "build power…